Outreach services for homeless and at-risk families in Sonoma County
Providing assistance for families and individuals, including unaccompanied youth, throughout Sonoma County
 

I believe that together, we can change the world for the better. To move forward, we must . . . think with intellects which are not bound to unproductive ways; and feel with souls that are willing to bear the transient pain of change.


This is a task too difficult to be done entirely alone; it can only be done . . . in the context of community. The individual heart sees truth, but it is the revelation of it to society as a whole which leads to change.

                  B. H. Stamm

About Us
Mobile Supportive Services is a California 501(c)(3) corporation that serves homeless and at-risk families in Sonoma County.

Our work involves two primary areas:

Direct services/outreach in the field -- We drive to meet people where they are in Sonoma County. This helps those who have schedule, transportation or childcare challenges.

We work with schools in Sonoma County to ensure that children and parents are supported in acquiring education. We are available to meet with parents and counselors during school hours and with families after school.

Continuous, adaptive case management -- We deliver support to those who have limited or no assistance or who may not have asked for (or needed) assistance before. Our model is to track with clients long term to ensure continuity of support and help with bridging services, if needed. Our services include assessments, referrals, case planning, evaluation of progress, reporting, court accompaniment, budgeting/planning, coaching and advocacy for finding housing and employment, and parent education.

 

We can hand off support to another agency when they start services with a family, or we can continue to provide case management that aligns with the other agency’s operations. This provides a more seamless experience for the family, while the other agency can focus more efficiently on their core deliverables.


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Direct Mobile Support/Outreach

We locate and connect with families who live in camps, sleep in their cars, or reside in unstable housing to help them receive any available services.

We provide basic referrals for services through the county, or elsewhere in the Bay Area, if needed.

We provide packaged food, clothing, gear, gas cards, bus passes, and other supplies as they are donated.

Compassionate listeners and chaplains are available by appointment.
Continuous Adaptive Case Management

Our case management services are adaptive because they can be modified to suit specific needs, as defined by the families or other supporting agencies.


An important element of our case management service is aiding transitions into or out of housing, as these can be particularly vulnerable points.

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Meeting Standards of Practice


MSS team members are experienced in outreach services, service coordination and case management. Our values and methods are based on providing services that meet agreed standards of integrity, clinical appropriateness, and professionalism.

Our coordinated support is designed to ensure consistent provision of services within evidence-based guidelines set by partner agencies and to maintain model adherence. Case workers comply with and demonstrate fidelity to specific therapeutic and treatment models, as well as agency policies and procedures.


We maintain confidentiality in record management and provide reporting through HMIS for federally-funded activities.

 

We provide community-based as well as in-home service delivery to support clients. This helps ensure assessment and understanding of risk and protective factors and consistent, ongoing support for each client with measurable goals and specific time frames.


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Professional Associations

Mobile Supportive Solutions staff belong to professional associations to help ensure ongoing education and training in dealing with the trauma that family members can experience relative to homelessness and causative factors such as domestic violence.

Association of Traumatic Stress Specialists (ATSS). ATSS members represent a variety of professions and individuals actively involved in trauma treatment, disaster response and management, first response, crisis intervention, trauma services, and longer term treatment of Post-traumatic Stress Disorder (PTSD) and other reactions to traumatic experiences.

California Association of School Social Workers (CASSW). CASSW members help to influence the California school system to maintain and increase responsiveness to the social, emotional, educational and mental health needs of all students.

California Partnership to End Domestic Violence (CPEDV). CPEDV members represent a diverse coalition of organizations and individuals working to eliminate all forms of domestic violence. The organization shapes public policy, increases community awareness, and strengthens capacity to advance the safety and healing of victims, survivors and their families.

National Association of Social Workers (NASW). NASW members work to enhance human well-being and help meet the basic human needs of all people, with particular attention to the needs and empowerment of people who are vulnerable, oppressed, and living in poverty.

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